RULES AND REGULATIONS
Check-in time is 4:00 pm Mexico time Check-out time is 11:00 am Mexico time

Please note that loud, rowdy, and disruptive behavior will not be tolerated, that all Rules and Regulations of the condominium and of Mexico are strictly enforced, and that violators will be held accountable including, but not limited to, arrest by proper authorities, eviction from the premises and/or forfeiture of all monies paid.

• For Encantame Towers the reservation holder must be at least 24 years old and present state-issued ID upon check-in.
• The HOA maintains a Zero Tolerance Policy on threatening or abusive behavior. Harassment or physical abuse of any person by another is prohibited. Violators of this and or the rules below are subject to immediate removal from the property or fined by the HOA.
• If there is anything wrong in your unit at check-in time, please notify the front desk within the first 20 minutes (this includes cleaning issues).
• NO offensive, intimidating, or threatening behavior will be tolerated. Violators are subject to immediate removal from the Resort.
• Please do not move or rearrange the furniture and avoid taking any items out of the condominium. Everything is inventoried and anything damaged, broken, missing, or lost will be charged to you. Please report any noticeable damages immediately upon check-in.
• Please do not move pool furniture from pool areas. For your own safety, glass containers are not allowed in pool areas.
• Fireworks, firearms, and drugs are prohibited by Mexican Law. Fireworks are prohibited within 1 mile of the properties.
• No music or noise that might disturb owners and renters after 10:00 p.m. is allowed in order to preserve tranquility.
• Sound equipment is prohibited without the use of headsets in the pool area.
• Camping on the grounds of the condos or congregating in the parking lot is not allowed. Sleeping inside vehicles is not allowed.
• It is prohibited to have tents, chairs, and towels or to organize games in the green areas (grass).
• Room capacity, 2 bedrooms (4 persons), Only 2 extra people are allowed
• No additional persons are allowed to stay in the rental than the ones allowed per unit type.
• Beach towels are required when using the chaise lounges. Ice chests are not allowed in the pool area for renters.
• BBQ grills are allowed only on the patios.
• When leaving ground floor condos, please be sure to lock the glass door and windows. To prevent crosswinds please close all sliding glass doors before opening the entrance door. Otherwise, any damages to the property will be charged to your deposit.
• The cleaning service will be provided after you check out of your unit.
• Please do not leave trash in hallways, place all trash in the designated trash areas, across the elevator behind the left door is a trash chute.
• ATVs, RVs, Trailers, Jet Ski, Motorcycle, bikes, and sand rails must be parked along the designated area
• Only registered persons staying at the Resorts are allowed to use common areas such as the swimming pools, fitness center, etc. These areas cannot be used after 10:00 p.m. The guest visitors are not allowed to use the common areas.
• Only condominium renters and owners will be allowed to use the amenities such as the pool. Be sure to wear your ID bracelet always provided at check-in while in the common areas. This allows security personnel to easily identify you and keep unauthorized persons out. If you do not wear the ID Bracelet you will be addressed by security and you will be escorted off the property.
• No pets or service animals are allowed per HOA rules, this also applies to the owner’s guests.
• We are NOT responsible for items left in the condominium please be sure to lock the units.
• The beach area is not our direct responsibility. We are not responsible for articles forgotten or left in the beach area.
• In case of an emergency after HOA office hours please refer to the guard gate for assistance.
• People under the age of 18 cannot use the gym facilities. Children under the age of 18 are not allowed in the East Jacuzzi for adults only.
• Children under 12 must be always under adult supervision around the pool and Jacuzzi areas. There are no lifeguards.
• Hanging any sort of clothes or towels on terrace rails is prohibited.
• Swimming suits only are allowed in pools. Street clothes are prohibited in the pools and Jacuzzi.
• Smoking is not permitted in any of the Encantame Towers installations. For guests at the Encantame Towers, the only designated smoking area is on the beach.
• Lost and Damaged Wristbands will have a $20.00 USD charge.
• Encantame Towers is a work in progress. Please be aware that some construction noise will be present. No refunds will be issued for noise

$150 deposit applied to reservation at time of booking. Balance is due 30 days
prior to arrival.

50% refund 15 days prior to arrival
No refunds 14 days prior to arrival